A guide to share with a business owner

“You should use AI” needs a practical next step.

Perhaps your mum, dad or another business owner you know is doing too much manually. You can see possibilities, but they need someone who will understand the business and help make changes happen. Start with a useful conversation, rather than a long list of apps.

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By Matthew Howarth · Director’s Edge · Practical business guidance

Ask about the work, rather than the technology

Try asking: “Which job eats up your time every week?” or “Where do customer enquiries get stuck?” Let the owner describe the frustration and what they have already tried.

An owner may be concerned about disruption, reliability, cost or losing control of information. Those are useful requirements to address, not objections to dismiss. Their knowledge of customers, people and operations belongs in the decision.

Suggest one small area to explore

You might discuss repeated email drafting, inconsistent follow-ups or retyping information between systems. These are possibilities to review, not promises that any particular business should automate them.

The first useful step is to understand the process and its cost. Sometimes a clearer routine or existing software feature is enough. A small, measurable trial gives the owner a way to judge the result.

Offer a conversation with someone who can work alongside them

I’m Matt, founder of Director’s Edge. I bring 20 years of business experience as an owner, operator and lead director, alongside practical skills in systems, AI and automation. I visit businesses in Lancashire, West Yorkshire and Cumbria and work through improvements with the owner and team.

The first call is free, normally around 30 minutes. On-site reviews, written action plans and implementation are quoted separately. Paid consultancy is calculated at £600 per agreed day; no VAT is currently added. There is no obligation to commission work after the first conversation.

Let the owner decide

Share this page or the starting-with-AI guide and let them decide whether to contact me. Please do not submit someone else’s personal details or confidential business information without their permission.

If the owner wants you involved in the conversation, that can be agreed with them. They remain responsible for authorising access, discussing the scope and deciding whether the work is worthwhile. This route is intended for adult referrers; it is not a service marketed to children.

Your questions, answered

Do I need to convince them to buy anything?

No. A useful introduction gives the owner enough information to decide whether a conversation would help. The first call is free and carries no obligation.

Can I join the call with my parent or colleague?

Yes, if the business owner wants you involved. We agree who attends and which information can be discussed.

Is there a referral fee?

No referral payment programme is currently offered. Sharing the page does not create a commission or any commercial commitment.

Let’s talk about
your business.

A free first conversation. Scope and costs agreed before paid work.

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